Currently, Remote Help is accessible to Windows users only but will soon be accessible for Android and Mac endpoints in future editions. The new product will come with features such as “Remote Help” to allow IT helpdesk teams remotely diagnose and resolve issues with a user’s desktop and mobile devices, utilizing their existing company identity. Intune will also provide endpoint analytics to help IT administrators understand and modify user experience. It will also include Microsoft configuration manager to manage on-premises endpoints such as Windows PCs and servers. Intune’s core capabilities will include managing cloud-connected devices on various operating systems such as Windows, Android, Mac, iOS, and Linux. Intune combines core endpoint management with advanced access control Intune Suite, first announced at Microsoft Ignite 2022, runs a customer-specific, tiered subscription model.
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